Refund policy


SHIPPING, RETURNS, AND REFUND POLICY | www.ovaflux.com

1. Return Window

You have 15 calendar days from the date you receive your order to request a return for any reason, no justification required (Right of Withdrawal).

2. Item Condition

To be eligible for a return, your item must meet the following criteria:

  • Unused and in its original condition.

  • All original tags intact and attached.

  • Kept in its original packaging.

  • Accompanied by the receipt or proof of purchase from ovafluxpets.

3. Return Process

To start a return, please contact us at ovaflux.help@gmail.com.

  • Return Shipping: The customer is responsible for all return shipping costs to our facilities.

  • Important: Returns sent back to us without prior request and authorization will not be accepted.

4. Exceptions / Non-Returnable Items

For legal, hygienic, or product-type reasons, the following items cannot be returned:

  • Perishable goods (such as food, flowers, or plants).

  • Custom or personalized items.

  • Unsealed personal care products (such as cosmetics or beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Gift cards.

Note: Sale and clearance items are eligible for the 15-day return policy in accordance with applicable consumer protection regulations.

5. Damages, Defects, and Incorrect Items

Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong item, contact us immediately at ovaflux@gmail.com. We will evaluate the issue and resolve it at no additional cost to you.

6. Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item on our website.

7. Refunds

We will notify you once we have received and inspected your return at our facility.

  • Processing: If approved, your refund will be automatically processed back to your original payment method within 10 business days.

  • Bank Processing Time: Please keep in mind it may take additional time for your bank or credit card company to post the refund to your account.

  • Delays: If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at ovaflux.help@gmail.com.